Student Account Frequently Asked Questions
1. What is a Student Account?
2. Do I need to set up a student account? How?
3. How can I obtain info regarding my student account balances?
4. Where can I get info regarding my loan balances/fees?
5. Where can I get info regarding other charges?
6. Will I receive a statement of account each term?
7. What type of expenses/fees can be charged to my student account?
8. What do I do if my student account is incorrect?
9. How do I sign up for Company Reimbursement?
10.When are the payments due?
11. What are the late payment fees?
12. What is a finance charge?
13. What happens if I am not able to pay?
15. What payment plans/options are available?
16. How can I pay from a country other than US?
Address and Enrollment Changes
17. How can I request an address/phone change?
18. What happens if I drop/add a class?
Student Account Basics
1. What is a student account ?
A student account is a record of your charges and payments while at Pepperdine. It
is used to charge your student fees such as tuition, room and board, etc. Your financial
aid and any payments received will also appear on your student account.
2. Do I need to set up a student account? How?
No. Once you are admitted to the University, an account will be set up for you automatically
by the University.
Getting Information
3. How can I get information about my student account?
There are two ways to get information about your student account:
- on-line through Wavenet (https://wavenet.pepperdine.edu)
- contact the GSEP Student Accounts Office at 310-568-5588 or GSEPsa@pepperdine.edu
4. Where can I get info regarding my student loans?
For information about your student loans for the current year, contact the GSEP Financial Aid Office at 310-568-5775 or GSEPfaid@pepperdine.edu.
For detailed information about all student loans you have borrowed (including undergraduate loans), go to www.nslds.ed.gov.
5. Where can I get information about non-tuition charges on my account?
Room and Board Charges - contact the Housing and Residence Life Office at (310) 506-7586.
Health Charges - contact the Health Services Office at (310) 506-4316.
Insurance Charges - contact Wells Fargo Insurance at (800) 853-5899.
Parking Fines - contact Public Safety at (310) 506-4700.
Library Fines - contact the Library at (310) 506-4786.
Billing/Statement of Account
6. Will I receive a statement of account each term??
The University does not mail paper statements. Students will receive an email to
their Pepperdine email account approximately 5 days before payments are due and each
time there is account activity on the student account. Students are encouraged to
check their student account regularly online in the Student Center in Wavenet.
7. What type of expenses/fees can be charged to my student account?
Generally, tuition and fees. If you live on campus, the room & board and phone bill
will be added to your account. If you receive parking fines and or library fines or
health insurance fees they will also show on your student account.
8. What do I do if my student account is incorrect?
Contact the Student Accounts Office immediately. We may need to adjust your account
or refer you to another office for further assistance.
9. How do I sign up for Company Reimbursement?
Download a Company Reimbursement form from the menu at left and send it to the GSEP
Student Accounts Office.
Payment Due Dates
10. When are the payments due?
The due dates depend on your payment option (see Question 15 below).
11. What is a late payment fee?
For students who have submitted the approved Company Reimbursement Form at the start of the term, the late payment fee is $50 if payment is not received by the company reimbursement due date.
12. What is a finance charge?
A finance charge is charged monthly on any overdue balance on your student account
at a rate of 0.027 % per day,
13. What happens if I am not able to pay?
Please contact the Student Accounts Office to let us know what your situation is and
we will try to work with you. This will not necessarily waive your late fees and/or
finance charges. Your registration/transcript requests may be placed on hold until
your account is up to date.
14. How do I receive my refund?
Beginning Fall 2008, students may sign up to receive their refunds through direct deposit to their bank account. To sign up, go to the Student Center in Wavenet and click on the "eRefund enrollment and maintenance" link in the Finances section. If a student does not sign up for direct deposit, a check for the refund will be mailed to the student's local address.
Financial aid in excess of tuition and fees is refunded to the student after the add/drop period each term.
Payment Options
15. What payment plans/options are available?
Tuition and fees are due the first day after the add/drop period each term. The University also offers the Two and Three Payment Options, as described below.
Two Payment Option: Tuition, room, and board charges remaining after deduction of any applicable financial aid and/or company reimbursement are divided into two payments per term. The charge is $25, which is a non-refundable fee. The due dates are:
| 1st Payment | 2nd Payment | |
| Fall term: | 1st day after add/drop period | 30 days later |
| Spring term: | 1st day after add/drop period | 30 days later |
| Summer term: | 1st day after add/drop period | 30 days later |
Three Payment Option: under this option, tuition charges are divided into three payments per term, after deduction of any applicable financial aid and/or company reimbursement. The charge is $50, which is a non-refundable fee. The due dates are:
| 1st Payment | 2nd Payment | 3rd Payment | |
| Fall term: | 1st day after add/drop period | 30 days later | 60 days later |
| Spring term: | 1st day after add/drop period | " " | " " |
| Summer term: | 1st day after add/drop period | " " | " " |
Company Reimbursement: For students reimbursed for tuition by their employers, the University will allow a deferral of payment. Payment must be received by the Student Accounts Office on or before the due dates below to avoid a $50 late payment fee and delinquency charges of .027 per day on any unpaid balance. To qualify for this option, the student must complete and submit a Company Reimbursement Verification Form before the start of the term/academic year The form can be downloaded from the menu at left.
Company Reimbursement Payment Due Dates:
| Fall term: | by January 15 |
| Spring term: | by May 15 |
| Summer term: | by September 15 |
16. How can I pay from a country other than the US?
Please contact the GSEP Student Accounts Office at 310-568-5588 or gsepsa@pepperdine.edu for Wire Payment Instructions.
Changes to student address and enrollment status:
17. How can I request an address change?
You can update your address through the Student Center in Wavenet at https://wavenet.pepperdine.edu. Click on the Student Services tab, then select the "View/Update Address" link..
18. What happens if I drop/add a class?
Your financial aid and tuition charges may be affected by any change in enrollment.
Contact the GSEP Registration Office at (310) 568-2328 for more information about
your enrollment status.