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Pepperdine | Graduate School of Education and Psychology

Pepperdine Telehealth Community Counseling Clinic

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Business Hours

Monday – Friday, 9:00 AM – 5:00 PM (Evening sessions available)    

Contact Us

Phone: 818.702.1099 

Email*: pepperdinetelehealthclinic@pepperdine.edu 

*Please protect your privacy: Email is intended for general inquiries and scheduling requests only. Please do not include sensitive or personal health information in your message. If you would like to speak with us, simply leave your name and contact information, and we will get back to you.

About Us

The Pepperdine Telehealth Community Counseling Clinic (PTCCC) offers high-quality, low-fee services to individual adults, couples, families, and adolescents aged 16 and older residing anywhere in California.

The clinic staff consists of Pepperdine Marriage and Family Therapy trainees and doctoral trainees supervised by licensed psychologists. We tailor evaluations and therapy plans for each client and their circumstances.

Low Sliding-Scale Fees

We base our low fees on a sliding scale (between $25-$90) according to annual income and the number of dependents. At the Telehealth clinic, the cost of an initial evaluation is $45; most clients at our clinics pay from $25 to $35 per session for ongoing appointments. Lower fees are available on a sliding scale. 

Services

Clients seeking therapy services from the Pepperdine Telehealth Community Counseling Clinic participate in an initial telephone evaluation to assess whether our services would be a good fit for them. Services offered include individual, couples, and family therapy to address various presenting issues. We offer low-fee online therapy to address relational, familial, vocational, and educational challenges, as well as treatment for anxiety and depression. We provide services that address clients' histories of trauma and marginalization. We aim to help clients manage barriers and obstacles to improve their well-being and the quality of their lives.

 

Frequently Asked Questions About Online Therapy in California

General Information & Services
  What is the Pepperdine Telehealth Community Counseling Clinic?

We are a university-affiliated training clinic providing high-quality, affordable online therapy to residents throughout California. Our clinic is staffed by Marriage and Family Therapy (MFT) trainees and doctoral (PsyD) trainees who are supervised by licensed clinical psychologists.

  Who is eligible to receive services?

We serve individual adults, couples, families, and adolescents aged 16 and older residing anywhere in California. You must be physically located within California at the time of each session.

  What types of mental health concerns do you treat?

We provide therapy for a broad range of life challenges and mental health concerns, including:

  • Anxiety and stress management
  • Depression and mood difficulties
  • Relationship, marital, and family dynamics
  • Life transitions, adjustment issues, and educational/vocational concerns
  • Identity development, self-worth,
  • Marginalization and trauma histories
  What services are outside the clinic's scope?

Because we operate as an outpatient training clinic via telehealth, we are unable to accommodate you if you are experiencing severe symptoms that require more immediate and intensive mental health services. Examples include debilitating mood disorders and psychotic disorders with active suicidal ideation and self-harm behavior, eating disorders that require specialized care, couples experiencing domestic violence, and severe and chronic substance use disorders.

Please note that we do not provide therapy that is mandated by the court, including anger management, drug diversion, or services required by child protective services.

Please note that we do not serve any minors under the age of 16.

If our services are not a clinical fit for your needs, we will assist in providing appropriate community referral resources.

 

Fees, Billing, & Insurance
  How much does therapy cost?

The Pepperdine Telehealth Community Counseling Clinic uses a sliding-scale fee structure.

Initial Evaluation Fee: $45 flat rate.
Ongoing Weekly Sessions: Sliding scale ranging from $25 to $90 per session, depending on your annual income and number of dependents. 

  Who provides the services?

Therapy services are provided by Pepperdine master's and doctoral trainees under the supervision of licensed psychologists, affiliated with the university as Adjunct Faculty. 

  Do you accept health insurance or provide super bills?

No. We do not accept insurance, nor do we provide superbills for out-of-network insurance reimbursement. All payments are processed directly through our secure platform via a credit card, ATM card, or a purchased prepaid card.

  What is a Good Faith Estimate (GFE)?

In accordance with federal regulations, all clients receive a Good Faith Estimate outlining the expected total costs of services prior to beginning care.

 

Telehealth & Privacy Requirements
  How do virtual therapy sessions work?

All appointments take place through a secure, HIPAA-compliant Zoom Healthcare video platform. Before your appointment, you will receive a secure video link through your SimplePractice client portal.

  What do I need to participate in telehealth sessions?

To participate effectively and maintain confidentiality, you will need:

  • A private, quiet space free from interruptions where you can speak openly and freely.
  • A device with a working camera, microphone, and internet capability (computer, tablet, or smartphone).
  • A stable, high-speed internet connection.
  • To be seated in a safe setting (sessions cannot take place while driving or under the influence).
  Are online therapy sessions recorded?

Yes. As a clinical training center, all therapy sessions are audio and video recorded for supervision, quality assurance, and training purposes. Recordings are stored on secure servers and are automatically deleted after 30 days. Recordings are not part of your official medical record.

 

Crisis & Emergency Procedures
  What should I do if I experience a crisis?

Our clinic is designed for non-emergency outpatient counseling. If you are experiencing a life-threatening emergency, do not call the clinic. Please take immediate action through one of the following resources:

Immediate Life-Threatening Emergency: Call 911 or go to the nearest hospital emergency room.
Suicide & Crisis Lifeline: Call or text 988 (Available 24/7).
In Los Angeles: LA County Department of Mental Health Access Line: Call 800-854-7771.

 

Getting Started
  How do I request an initial consultation?
  1. Contact Us: Call (818) 702-1099 or email pepperdinetelehealthclinic@pepperdine.edu to express interest in services.
  2. Phone Intake: A Graduate Assistant (GA) will contact you to conduct a brief 15–20 minute telephone screening to determine eligibility and fit.

 

About The Clinic Director

Headshot of Dr. CohenDr. Cohen is a licensed clinical psychologist and a clinical professor at Pepperdine University's Graduate School of Education and Psychology. She has served as the director of the Pepperdine Community Counseling Clinic since 2002. Dr. Cohen is passionate about community outreach and service to the community. Under Dr. Cohen's leadership, the clinic provided pro bono bullying-prevention services and  parent-education workshops to local schools, as well as pro bono therapy services to sexually exploited (trafficked) youth. Since 2020, Dr. Cohen has been overseeing therapy services that are provided remotely, increasing accessibility and convenience to clinic clients, while maintaining  privacy and confidentiality.